Question 1

How many devices can I use to log in?

Accepted Answer

It’s a single-user premium App. You can only log-in on ONE SINGLE device that is registered with us.

Question 2

Do videos work on all devices?

Accepted Answer

To watch videos on iOS, you need iOS version 14 and above, and for Android, you need version 10 and above. Minimum RAM required is 6GB for the application to function properly. However, there are a few devices which are not supported because of security reasons, including Lenovo K3 Note, Lenovo K5 Note, Asus Zen phone, Xiaomi Redmi 4a, other Redmi models, Lava phones, Redmi Note 9 Pro, Real Me 6 and POCO M2 Pro.The above list is also device specific which means some phones of the above models can support content, while others may have issues. As much as we want all our subscribers to be benefitted, however if you have any of the above mentioned devices, we will advise you to first play one of the free videos in app on your device before going for a Premium plan.

Question 3

What will happen to my plan if I change my device?

Accepted Answer

Your plan will be associated with your device, phone number and email ID used while subscribing. If you want to change the device associated with your account, you need to contact the eConceptual team through the helpline or email. Your data, bookmarks, tests and usage remain safe online, but downloaded videos will be lost during the device change. If your device has already been changed once, it cannot be changed again before 90 days.

Question 4

How many times can I watch the videos?

Accepted Answer

You can watch the videos unlimited times during the subscription of your pack.

Question 5

On how many devices can I play the videos at a single point of time?

Accepted Answer

Conceptual Orthopedics is a Single User Premium App. Once you subscribe, you can access the App on the same single device you subscribed from.

Question 6

Can we install the App in iPad, tablet and laptop?

Accepted Answer

Conceptual Orthopedics App can be installed on iPad and Tablet but not on Laptop due to security reasons.

Question 7

What is the refund policy?

Accepted Answer

All purchases will be final and no refund request will be entertained under any circumstances.

Question 8

What will happen to my plan if I change my contact number?

Accepted Answer

The registered number cannot be changed as it is linked with your subscription. A different phone number is treated as a different ID and can only be changed if you subscribe again with the new number.

Question 9

Does App work on iOS 9?

Accepted Answer

No, the App works on iOS version 14 and above.

Question 10

Whom do we contact for any Technical Assistance?

Accepted Answer

For Technical Support, please contact Our Technical Team via the In-app Chat or mail to support@econceptual.com

Question 11

Whom do we contact for any other Assistance?

Accepted Answer

For any other Assistance, please contact on our Helpline Nos: 7011183757  or mail to support@econceptual.com.

Question 12

What will happen if I take a screenshot of the content in the App?

Accepted Answer

Taking a screenshot is prohibited. If you take a screenshot, your plan will be suspended for a minimum of 30 days. If done repeatedly, your subscription may be suspended permanently.

Question 13

Is Softcopy available for Hardcopy Notes?

Accepted Answer

The softcopy version of hardcopy notes is not available.

Question 14

Will in-app notes be available as PDF to premium subscribers?

Accepted Answer

Due to security and copyright reasons, PDFs of in-app notes are not available. Subscribers can view the notes directly in the application.

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